For Cello Strings, the best way to place an order is
by using our secured shopping cart. Business hours are
8AM-5PM Monday-Saturday. If you need assistance we suggest
that you email your requests so that our replies can show
you the strings or links that you need.
My mail: Cello Strings, String Emporium, 5561 W. Megan
Street, Chandler, Arizona, 85226 USA
Payment
All prices quoted are in US dollars. We gladly
accept payment from Visa or Mastercard. You can also pay
(in advance with personal check, money order or cashiers
check.
Return Policy and Damaged Goods
We insure all of our packages. If any package arrives
damaged, save all of the packing materials and contact
us immediately. We will then arrange for the return
of the goods. Any goods found to be defective within 7
days of receipt can be returned to us, but only after
first contacting us for confirmation. The customer is
soley responsible for insuring a return. String Emporium,
is not responsible for goods being returned that were
either damaged enroute to us, or being lost. We do not
accept returns for any strings once they have been installed.
For hard instruments cases, (i.e. violin, viola, cello
cases and bass flight cases) we only accept returns on
these items if the case was damaged in shipping, or found
to be defective (and confirmed by us first). All returns
will be replaced with same model and colors.
Shipping
We ship most of our domestic orders, US Priority mail.
Violin, viola, cello cases and usually sent UPS or FedEx
Ground.
Privacy Policy
Your privacy is safely guarded. All personal and credit
information given or supplied to us is strictly confidential
and never shared or given to another party.
